Frequently Asked Questions
Here is a list of frequently asked questions and answers. If you don't find answers to your question, please get in touch with us via Contact Us form or email pasiox.shop@gmail.com
Q: How to remove the battery cover from a microscope
A: Here's a short video how to do it! https://pasiox.com/pages/remove-battery-cover
Q: How can I track the status of my order?
A: 1. Locate the tracking number we emailed to you. This could take up to three days after you place your order.
2. Enter the tracking number in the text field. You find it here.
Q: I didn't receive an order confirmation.
A: That may occur in some cases, but there is no need to be worried. Please get in touch with us at pasiox.shop@gmail.com, and we will look into it for you.
Q: I didn't receive a tracking number!
A: Please note that the tracking number can take up to 3 days to receive, but if three days are past now, please get in touch with us at pasiox.shop@gmail.com, and we will sort that out for you!
Q: What if my product is damaged when it arrives?
A: We offer a 30-day money-back guarantee, and if the product is damaged, we will refund your order amount or send you a replacement free of charge. It's entirely up to you! Please get in touch with us at pasiox.shop@gmail.com.
Q: Does the 30-day money-back guarantee begin when I order or receive it?
A: You have 30 days after receiving your order to request a refund or a replacement. As a result, please inspect your order as soon as you receive it to see any missing or broken pieces. And, while we promise a 30-day money-back guarantee if a problem occurs after that date, please get in touch with us, and we'll see what we can do!